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NVCN/SCA conference 2018

Announcing the 2018

SCA/NVCN joint conference...

Driving Passion and Performance

Every other year we meet as a network community at the Shepherd's Centers of America and National Volunteer Caregiving Joint Conference to share ideas and knowledge, learn from the experts, gain new perspectives and get reinvigorated to do our best work. Mark your calendars and plan to attend the 2018 National Conference at the Embassy Suites Indianapolis, Monday, October 8 - Wednesday, October 10. 

Click here for more information

This time with colleagues and friends in and out of our networks is an investment in your leadership and your community. We hope you will plan to join us! 


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Click here for the Canine Caregivers video.

You can also click here to view in Facebook

NVCN has entered into an agreement with Caregiver Volunteers of Central Jersey (CVCJ) to distribute their Trademarked Therapy Dog Program to NVCN affiliate members.

For a small initial and annual fee affiliate members will receive the right to utilize the Caregiver Canines®Trademark as well as training, mentoring, and tips for successfully incorporating the program into existing services.

Caregiver Canines® has been bringing joy and companionship to the Homebound since 2009. And to Volunteer Caregiving Organizations CCP brings new volunteers, new sources of revenue, and new marketing strategies.

"You should consider bringing Caregiver Canines® to your community, you'll be glad you did!"

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National Volunteer Caregiving Network (NVCN) is pleased to introduce an exciting new member discount program through a partnership with Office Depot/OfficeMax.  Companies currently accessing this collaborative national program have experienced an average savings of 20-30% over their prior office product costs.  Here are just some of the many benefits you’ll receive when you sign up for this program.

Office Depot/OfficeMax Program Benefits

  • Up to 80% off Manufacturer’s Suggested List Price.
  • A core list of 670+ frequently ordered, deeply discounted products.
  • Free, next-day delivery on orders over $50, depending on your location.
  • Access to the award winning Business Services Division website for placement of orders, online catalog, stock availability, order history, product returns, and usage reports.
  • The support of a local account manager who is responsible for total customer satisfaction.
  • In addition to office supplies, you’ll also receive discounts on office furniture, print/copy services, custom business forms, stationery supplies, promotional products, lunchroom provisions, and janitorial supplies.
  • A discount program to extend to all of your employees.
  • The Office Depot team will provide your company with on-going creative and innovative procurement solutions by identifying preferred product and process improvement opportunities.

How does it work?

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Shop in the store: Print your own NVCN Store Purchasing Card or link your favorite business or personal credit card to the special pricing.The SPC is linked to the special pricing. You can take it with you to any store in the country and present it at the register at the time of checkout. Your special pricing will be applied and then you can pay with cash, check, or credit card.

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Shop Online:Create an online account by linking your favorite business or personal credit card to the special pricing or register for an invoice billing account.Receive new account information (subject to credit approval) and have the option to request a Store Purchasing Card that invoices your company for all purchases made in the store.

NVCN is very pleased to make this program available to our members. In addition to saving you money, supporting this program drives an essential stream of support to NVCN.

Members can register for this program at the “Register” button. 

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NVCN and Texas State University In Service Learning Collaboration

As announced in our Newsletter last spring, NVCN and the TSU  College of Health Professions,  School of Health Administration San Marcos, TX engaged in a collaborative In Service Learning project involving undergraduates and graduates in the Health Services Marketing track. This is the second In Service Learning project between NVCN and TSU, the first project was completed during the 2016 summer session, working with Dr. Cristian Lieneck, Associate Professor. 

Dr. Lenieck worked with Tammy Glenn, Caregivers of Ventura ED and NVCN Board Vice President, and Jim Archer, NVCN Board Secretary. They worked to identify topics and the scope of work for the In Service Learning projects for both the undergraduate and graduate students. Numerous topics were identified and discussed, and settled on two subjects. This first category of subjects for the undergraduate students was to address this question: "Building NVCN Brand Loyalty from Members and non Member VCO’s". There were four teams of students, and each team worked a different topic related to the subject. Each of these topics was intended explore potential areas of improvement in member benefits from NVCN. 

The four topics of investigation were: 

1. National marketing and management the CAREGIVER CANINES Program

2. Marketing the Office Depot initiative to member programs

3. Building an overarching brand and logo for Volunteer Caregiving

4. Uber incentive program for members

The graduate students served as consultants and mentors to the undergraduate students. 

Each project used a variety of methods of discovery, direct contact with programs by email and telephone, surveys, web searches and investigations. For those of you who participated with these students, thank you for your support. Each project met at least three times with Jim and Tammy by teleconference and video-conference. Their final exam was a video-conference final presentation to NVCN. The deliverable was some form of hard copy, ppt, pdf, mpeg. If you wish to receive a copy of any of these, let us know so NVCN can post these in the members section of the website. 

While this is a fourth year course in the Health Services Management and Administration curriculum, this class is the first exposure to marketing for most of the students. In general, the recommendations are good, and can be implemented. The CAREGIVER CANINES project interviewed Caregiver Volunteers of Central Jersey and came to a good understanding of the program. The team provided and end to end set of recommendations, some will be used by CVCJ. Their report out is worth the read. The Office Depot was a strong team with a very good leader. They collaborated with NVCN, Office Depot and conducted an opinion survey of the 25 enrolled programs and other non enrolled programs. They made a number of solid recommendations, such as, Simplify sign-up process, Communicate information regarding initiative regularly, Clarify benefits to both NVCN and member organizations, among other points. The Uber team ran into the difficulty of working with Uber. They have a strong proposal but Uber is probably not the best choice for this study as they were  not consistent in their approach to a rewards program. 

Next Steps 
We are entering the Fall Semester, and will be working with a new set of students starting in mid October. We are in process of developing ideas for topics for this new class. If you have a topic you want these students to study, either for your local program or the National, let us know with comments in the Google Group, or contact Jim Archer at jimbigarch@pacbell.net.



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Volunteer Caregiving 
Try it, You'll Like It!

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Volunteer Caregiver

Orientation Training

Training is available here for our members -Click Here.

Membership Benefits

If you are a service provider NVCN benefits include:

  • Consultants, offering tremendous savings for your NPO
  • Education/Training solutions for problems facing your organization
  • Network of colleagues offering encouragement and inspiration
  • Professional Development to build your community career
  • Discounts on products to help you be the best of the best
  • Click to view an index of members-only documents

July 2016 Newsletter

In this Issue:
  • Tips for More Productive Meetings
  • Happy Independence Day!
  • Conference registration links
  • Call for award/recognition submissions
  • Renew Your Membership
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National Volunteer Caregiving Network

July 15, 2016

Tips for More Productive Meetings


 A Message From... 

 Vice Chair Tammy I. Glenn

NVCN Board of Trustees

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One of our primary roles as directors is to ensure sustainable funding.

Sustainability takes a robust network to build a robust fundraising effort.  That means building your mailing list and bringing new people into your volunteer caregiving community at every possible opportunity--through the board, on committees, in workshops. To that end, my personal goal has been to increase the mailing list by an average of 10 percent every year.  That increase indicates just how much we are out and about in the community making new friends for the organization.

It stands to reason that we'll want those new contacts to be high quality, but until you get to know them and have a conversation, sometimes it's hard to determine next steps.

Our Guest Columnist and one of my mentors, Andy Robinson, offers some great tips to ensure your next meeting is productive. 


NVCN Guest Columnist
Andy Robinson 

Talkers, non-talkers, and disrupters: How to effectively engage your group

By Andy Robinson 

If you’ve ever chaired a meeting, taught a class, organized people to accomplish a specific task, or facilitated anything, you’ve undoubtedly encountered these challenges.

  • People who talk too much
  • People who are uncomfortable talking in groups or simply choose not to speak
  • People who disrupt the process and require a lot of attention

As facilitator, it’s your job to create a safe, egalitarian space where everyone feels empowered to participate. With a hearty “thank you” to our colleagues at The Blue Door Group – I’ve borrowed several suggestions from their facilitation training, and added a few of my own – here’s a mini-tool box to help you better manage your group.

Creating space for everyone to talk

  1. Ask for ground rules at the beginning of the session; feel free to suggest a few. One of my favorites is “step up, step back.” Which means: If you’re inclined to be quiet, please speak up. If you’re inclined to talk, make an effort to listen first.
  1. Break into small groups. Many people who are uncomfortable talking within the larger group will happily participate in pairs or small groups of five or fewer people.
  1. Use go-arounds. “As we discuss this topic, let’s go around the circle and everyone can speak in turn. If you have nothing to say at this point, it’s OK to pass.” Some facilitators ask people to pass an object, such as a “talking stick,” with the instruction that you must hold the object in order to speak. This emphasizes the need to wait one’s turn and to listen carefully.
  1. Actively create space for the non-talkers. Say to the group, “For the next few minutes, let’s all listen to the people who haven’t spoken yet.”
  1. Depending on the topic, it might help to hand out paper, give people time to organize their ideas and write them down before encouraging everyone to speak.
  1. If appropriate, add a listening exercise to your agenda. Here’s a sample from our book, Train Your Board (and Everyone Else) to Raise Money.

Dealing with disruption

If you work with groups, eventually you’ll meet the disrupter – the person who:

  • Doesn’t respect your role as trainer or facilitator
  • Needs a lot of attention
  • Might have a different agenda or different goals for the gathering

Disruption can be helpful. It’s a strategy for naming topics that perhapsshould be on the agenda, or addressing power imbalances present in the room.

Sadly, it’s also a strategy used by bullies to intimidate others.

When faced with unproductive disruption, try some combination of these techniques.

  1. As described in the first item above, set ground rules or guidelines at the start of the session.
  1. Be empathetic. Sometimes people just want to be heard and respected, and that solves the problem.
  1. Invite the disrupter to speak privately with you or your co-facilitator, if you have one. If you’re working alone, give the group a task and pull that person aside for a chat.
  1. Name what’s happening: “Joe, it feels to me like your goals for this event don’t really match the agenda. What do you need? How can we meet your needs and still honor the agenda?”
  1. Ask the group for help in addressing the problem. This might be an opportunity for a go-around, as described earlier.
  1. If all else fails, reduce your attention. Look away. Focus your body language on the group, rather than the disrupter. Let everyone know, through your eyes, body, and voice, that you are present to serve the entire group.

You’re in charge – use your power

In your role as facilitator, trainer, or meeting chair, you carry authority just by the nature of your job. Participants expect you to lead by managing time effectively, honoring the intention of the gathering, and being responsive to the needs of the group – including those who don’t demand a lot of attention.

In other words, you have power. As you work to empower the group, don’t disempower yourself. Use your power to create a respectful process and a productive outcome.

Reprinted with permission from Andy Robinson.


Happy Independence Day from NVCN!

And a very special "thank you" to our veterans! 

Connect, Collaborate, Celebrate! Have You Registered for Our Conference?

We are hosting a national conference, Connect, Collaborate, Celebrate, in collaboration with the Shepherd's Centers of America! The conference will be held October 25 through 27, 2016 at theEmbassy Suites at the Plaza hotel in Kansas City, Missouri
This national conference brings together professionals with different perspectives, different areas of expertise, and different backgrounds together for one purpose: to learn and share the latest and greatest ideas to improve the quality of life for older adults.

Early-bird registration has been extended through August 26, 2016. 

Register Now!
Thank you to our conference sponsors!
Has your Volunteer Caregiving program recently been presented with an award or received recognition?

At our October conference, we will be hosting a ceremony to celebrate the amazing work our Volunteer Caregivers do across the nation. If your program has been presented with any kind of award or recognition, please let us know as we would love to honor you! Please contact Jenna Parro,This email address is being protected from spambots. You need JavaScript enabled to view it.?subject=Award%2FRecognition%20Submission%20" target="_blank" style="color: #656565;"> This email address is being protected from spambots. You need JavaScript enabled to view it., with more information about your award or recognition. 

Have you renewed your membership yet?

Exciting things are coming from NVCN in 2016! If your 2015 NVCN membership has expired, please be sure to renew membership. You can renew now by clicking the PayPal button below. If you have questions about your invoice or membership expiration date, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 210.865.9805. 

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