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Dedicated to Creating the Choice of Independent Living Through Volunteer Caregiving

NVCN Round Table Discussion


NVCN Round Table Discussion

Part II: Getting on Message to Demonstrate the Impact of Volunteer Caregiving 

Thursday, August 31, 2017
9 - 10:30 a.m. PST

RSVP by Tuesday, August 29 to Info@NVCNetwork.org


Thank you, Thank you!

This roundtable was more informative than many national conference meetings.

You are so right on.... wanting to build a national reputation and create metrics.

We have a long road to completion but it will ensure the viability of our organizations.

--Doretta Herr, Director

Faith in Action of Bloomington-Normal, Illinois


Program Directors Eric Ehst, Arizona's Neighbors Who Care, and Tammy Glenn, California's CAREGIVERS, will return for Part II of our roundtable discussion on Value Metrics. The challenge all program directors wrestle with is how to use the numbers to effectively communicate the value of volunteer caregiving in their respective communities.  Let's continue to talk about it.  If we can perfect our local arguments, then NVCN can make a stronger case for us on the nationally.  We know that Volunteer Caregiving is one of the oldest and most ​success social service models--from ​Boston to Florida, throughout the heartland to the territories of Guam and Puerto Rico.  We know ​this intuitively.​


Notes from our first roundtable discussion:

When one of the participants said, “We’re strong on fluffy,” the roundtable chuckled.  As program directors, we know how to communicate the soft data through compelling stories that touch the heart of anyone with a conscience.   

Program Directors serving today’s movement in Volunteer Caregiving find themselves tasked more and more with being able to communicate hard data that addresses issues like the impact on rehospitalization and nursing homes stays, as examples.  As non-profit leaders, we have to find better ways to move from measuring what we do (# peopled served, volunteers hours, transportations, etc.) to measuring the impact we have value the bottom line for the for-profit funders that are footing our bottom lines.

To that end, the first roundtable discussion was able to drill down on some key outcomes.  These include, but may not be limited to:

  • Economic Value

    • How to calculate the impact on rehospitalization/nursing home stays

    • Additional time in own home (not institutionalized) – Can we use “length of time served by volunteer caregiving” as substitute?

  • Social Isolation/Mental Health

    • How is Volunteer Caregiving impacting your local community?

    • Happiness/reduced depression

    • Improved mental cognition

  • Value of Volunteerism

    • Are we conveying the real value of volunteerism?  Consider competing interests which seek to put a pricetag on one of the nation’s most treasured tenets.

    • Economic value of volunteer hours contributed

    • Did you know Volunteerism lowers the heart rate?

    • Our volunteers “Pay It Forward.”  No need to bank hours.

  • Transportation

    • Connecting the value of transportation to better health

    • Evidence of cost savings

    • We hope to share some advance reading from an academic study that demonstrates our case

  • Value of Volunteer Caregiving to Low Income Clientele

    • Let’s accent/differentiate Volunteer Caregiving through our roots in Faith in Action

    • Find out how Volunteer Caregiving alleviates some of the strain on public resources

And of course, the “proverbial softball,”

  • Quality of Life

    • Human Touch is making a comeback!

    • What price do you put on your ability to live independently in your own home? 

Join us for the next roundtable when we drill down deeper into this topic.

  • What can you do locally to inform these metrics?

  • How can the NVCN Board of Trustees support this effort?

    • Help us identify board candidates who will emphasize outcomes measurement


Let's find a better way to illustrate our impact and strengthen our ties in new arenas where Volunteer Caregiving remains a hidden secret.  RSVP to Info@NVCNetwork.org 

To help us guide this conversation, please submit your questions and thoughts in advance to Eric Ehst <nwcexecdir@gmail.com>; and Tammy Glenn <tammy@vccaregivers.org>;. 

Members Only.

NVCN 2018 Conference

The National Volunteer Caregiving Network will hold their next conference in the fall of 2018. Plans are underway and a location will be chosen soon. Stay on the lookout for upcoming news pertaining to the conference that will take place next year! 
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About NVCN

National Volunteer Caregiving Network (NVCN)



Creating Independent Living Through Volunteer Caregiving

  • Aiding Existing Volunteer Caregivng Programs
  • Developing New Programs
  • Evaluating Performance & Outcomes
  • Demonstrating the Value of Volunteer Caregiving in Healthcare
  • Collaborating with Existing National Groups
  • Promoting the Value of Volunteer Caregiving
  • Building an Endowment to Perpetuate Volunteer Caregiving


NVCN is a knowledge leader for aging with dignity and independence via pro-bono services -Volunteer Caregiving.

Community Programming

Volunteer Caregiving Programs bring volunteers together to care for their homebound neighbors who may be isolated and living with chronic health conditions or disabilities. These volunteers come from the community - houses of worship, municipalities, service organizations, etc., and provide services to assist with activities of daily living:

  • Transportation to medical and other appointments
  • Help with shopping, reading or bill-paying
  • Minor home repairs
  • Meal preparation and light housekeeping
  • Friendly visiting and telephone support
  • Respite care for family caregivers

These simple services provide the safety net that makes it possible for those with disabling health conditions or other limitations to enjoy a better quality of life and to maintain their independence in the home of their choice.


Although local volunteer caregiving programs may vary according to local needs and preferences, most programs have five basic building blocks in common (Program Model).  The Faith in Action program initiative began in 1983 with support from The Robert Wood Johnson Foundation, and today there are more than 500 local programs operating in communities across the nation. You may search by state to find a program in your area.  If there is not a volunteer caregiving program in your area and you are interested in starting one, please contact National Volunteer Caregiving Network by calling 512-582-2197.

National Volunteer Caregiving Network, formerly Faith in Action National Network, was founded upon the completion of the work of Robert Wood Johnson Foundation National Program Office in 1985. Volunteer Caregiving has a thirty year history serving communities around the nation.

Our dedicated volunteer board meets via telephone conference to carry out their fiduciary and strategic mission and twice per year face-to-face. A President, Executive Director and Administrative Assistant carry out the organizational objectives.


The NVCN Governing Board at a recent face-to-face board meeting in Ventura, CA. (Hosted by Caregivers)


board 2014 456


  Left to Right:  Carl Dolezal, Jay Friedman, (Rhonda Anderson, ED), Julie Puryear, Tammy Glenn, Douglass Myers, Judy Tabert, Jan Irish, Jim Archer, (Judy Renick), Oren Renick (not shown Amanda Sokan and Lea Velez)



 Chairman – Rev. Dr. Oren Renick

Oren is the Professor of Health Administration and Director of the Service-Learning Initiative at Texas State University.  He serves as Principal Investigator of the Texas Long Term Care Institute and has 20 years of experience in the health care industry.

Vice-Chair – Ms. Judy Tabert

Judy was a founding Board Member of the Faith in Action National Network, as well as the founder of Interfaith Network of Care in Milltown, NJ.  Judy serves on the Board of the Middlesex County Human Services Advisory Council and the Community House at St. Thomas.

Treasurer – Mr. Jay Friedman, CPA

Certified Public Accountant and Compliance Officer of Sales/Operations for Dassault Systemes Delmia Corp. in Auburn Hills, MI. Mr. Friedman is entering his third year with NVCN.

Secretary – Ms. Tammy Glenn, MA

Ms. Glenn is an informal caregiver, author and professional fundraiser.  She is the founder of the national website, HomeBoundResources.comauthor of The Carefree Caregiver: A Short Course to Peace of Mind, and serves as the Executive Director for Caregivers: Volunteers Assisting the Elderly, one of the original pilot programs in the nation, located in Ventura County, CA.

Mr. Jim Archer

Mr. Archer retired in 2010 after a 38-year career in Sales and Marketing.  Since retiring, he has been an active volunteer, supporting numerous local programs.

Mr. Carl Dolezal


A certified Project Managemnet Professional, Mr. Dolezal, is experienced in marketing, management, budgeting and program design. Mr. Dolezal was first introduced to Volunteer Caregiving while in college at Texas State where he directed MAP a service learning project funded by the Robert Wood Johnson Foundation. 

President of NVCN:

Dr. Douglass Myers

Dr. Myers has served as healthcare executive, advisor, and entrepreneur.  He has been the Managing Director of Sunriver Institute since 1988, a venture management firm focused on the health sector.  His current research interests are in the clinical relationship of personal health and spirituality. Douglass is engaged in various charitable activities including Volunteers in Action of Central Oregon.

Ms. Julie Puryear

Ms. Puryear held executive and consultancy positions in the fields of sales and marketing for twenty five years. During her Silicon Valley career she focused on sales strategies in the technology sector that included strategic planning, design and implementation. 

Dr. Amanda Sokan

Dr. Sokan holds a PhD in Gerontology; her experience includes work with elder mistreatment and employee engagement in Health Organizations. Most recnelty Amanda was employed at Texas State as an Assistant Professor

Ms. Lea Velez, MA

Ms. Velez has had a wide range of experience working in both the non-profit and for profit sector. She will begin a full time Assistant Professor at Texas State this fall (2014). Lea's research interests include health, longevity, quality of life and the intergration of physical activity to improve cognitive and physical functioning throughout the lifespan. Lea's passion for health has propelled her to complete 38 full marathons and 6 Ironman distance trathlons (and counting!).