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Dedicated to Creating the Choice of Independent Living Through Volunteer Caregiving

NVCN Round Table Discussion


NVCN Round Table Discussion

Part II: Getting on Message to Demonstrate the Impact of Volunteer Caregiving 

Thursday, August 31, 2017
9 - 10:30 a.m. PST

RSVP by Tuesday, August 29 to Info@NVCNetwork.org


Thank you, Thank you!

This roundtable was more informative than many national conference meetings.

You are so right on.... wanting to build a national reputation and create metrics.

We have a long road to completion but it will ensure the viability of our organizations.

--Doretta Herr, Director

Faith in Action of Bloomington-Normal, Illinois


Program Directors Eric Ehst, Arizona's Neighbors Who Care, and Tammy Glenn, California's CAREGIVERS, will return for Part II of our roundtable discussion on Value Metrics. The challenge all program directors wrestle with is how to use the numbers to effectively communicate the value of volunteer caregiving in their respective communities.  Let's continue to talk about it.  If we can perfect our local arguments, then NVCN can make a stronger case for us on the nationally.  We know that Volunteer Caregiving is one of the oldest and most ​success social service models--from ​Boston to Florida, throughout the heartland to the territories of Guam and Puerto Rico.  We know ​this intuitively.​


Notes from our first roundtable discussion:

When one of the participants said, “We’re strong on fluffy,” the roundtable chuckled.  As program directors, we know how to communicate the soft data through compelling stories that touch the heart of anyone with a conscience.   

Program Directors serving today’s movement in Volunteer Caregiving find themselves tasked more and more with being able to communicate hard data that addresses issues like the impact on rehospitalization and nursing homes stays, as examples.  As non-profit leaders, we have to find better ways to move from measuring what we do (# peopled served, volunteers hours, transportations, etc.) to measuring the impact we have value the bottom line for the for-profit funders that are footing our bottom lines.

To that end, the first roundtable discussion was able to drill down on some key outcomes.  These include, but may not be limited to:

  • Economic Value

    • How to calculate the impact on rehospitalization/nursing home stays

    • Additional time in own home (not institutionalized) – Can we use “length of time served by volunteer caregiving” as substitute?

  • Social Isolation/Mental Health

    • How is Volunteer Caregiving impacting your local community?

    • Happiness/reduced depression

    • Improved mental cognition

  • Value of Volunteerism

    • Are we conveying the real value of volunteerism?  Consider competing interests which seek to put a pricetag on one of the nation’s most treasured tenets.

    • Economic value of volunteer hours contributed

    • Did you know Volunteerism lowers the heart rate?

    • Our volunteers “Pay It Forward.”  No need to bank hours.

  • Transportation

    • Connecting the value of transportation to better health

    • Evidence of cost savings

    • We hope to share some advance reading from an academic study that demonstrates our case

  • Value of Volunteer Caregiving to Low Income Clientele

    • Let’s accent/differentiate Volunteer Caregiving through our roots in Faith in Action

    • Find out how Volunteer Caregiving alleviates some of the strain on public resources

And of course, the “proverbial softball,”

  • Quality of Life

    • Human Touch is making a comeback!

    • What price do you put on your ability to live independently in your own home? 

Join us for the next roundtable when we drill down deeper into this topic.

  • What can you do locally to inform these metrics?

  • How can the NVCN Board of Trustees support this effort?

    • Help us identify board candidates who will emphasize outcomes measurement


Let's find a better way to illustrate our impact and strengthen our ties in new arenas where Volunteer Caregiving remains a hidden secret.  RSVP to Info@NVCNetwork.org 

To help us guide this conversation, please submit your questions and thoughts in advance to Eric Ehst <nwcexecdir@gmail.com>; and Tammy Glenn <tammy@vccaregivers.org>;. 

Members Only.

NVCN 2018 Conference

The National Volunteer Caregiving Network will hold their next conference in the fall of 2018. Plans are underway and a location will be chosen soon. Stay on the lookout for upcoming news pertaining to the conference that will take place next year! 
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Board of Directors

President – Judy Tabert 

Judy was a founding member of the Faith in Action National Network. She is co-founder Interfaith Network of Care, Milltown, NJ a 21 year RWJF Faith in Action program. She is the past chair of the Middlesex County Human Services Advisory Council and past chair and current member of the board of Community House at St. Thomas.

Vice President – Tammy Glenn

Tammy serves as the Executive Director for Caregivers: Volunteers Assisting the Elderly, one of the original pilot programs in the nation, located in Ventura County, CA.  She was also an informal caregiver for 20 years, author of The Carefree Caregiver: A Short Course to Peace of Mind, professional fundraiser, founder of the national website, HomeBoundResources. com, and recognized in Who's Who in Healthcare by the Pacific Coast Business Times.

Secretary Jim Archer

Jim retired in 2010 after a 38-year career in Sales and Marketing.  Since retiring, he has been an active volunteer, supporting numerous local programs.

Treasurer – Jay Friedman


Jay is a Certified Public Accountant and works as Expert Sales Operations for Dassault Systemes Delmia Corp. in Auburn Hills, MI.

Past Chair – Rev. Dr. Oren Renick 

Oren is a Professor of Health Administration and Founding Director of the Service Learning Initiative (Office of Service Learning Excellence) at Texas State University. He is a former Chair of the Department of Health Administration and the Faculty Senate. Prior to coming to Texas State, Oren served as Executive Director of two managed care organizations. 

 Carl Dolezal


Carl is a certified Project Managemnet Professional with experience in marketing, management, budgeting and program design. Carl was first introduced to Volunteer Caregiving while in college at TX State where he directed MAP a service learning project funded by the Robert Wood Johnson Foundation. 

Jill Sears  Jill is the Program Director for a unique YMCA Outreach Program for Ahwatukee Seniors in Phoenix, AZ ( Y OPAS).  With a degree in Business Administration, her professional background includes training management with The Orvis Company, and Service Quality Management with American Express.  After taking time off to start a family and support her husband in pursuit of his career goals – Jill rejoined the workforce using her skills in organization, project planning, communications and creativity to lead successful Family Ministry and Youth Ministry programs before landing at the YMCA.  “I am passionate about connecting people of all ages and helping them use their talents and gifts to build up our communities.  Every day I see our volunteers committed to the same goal - it is so rewarding.”  As mentioned, Y OPAS is unique to the Ahwatukee Foothills Family YMCA.  The 16 year old program started in a local church but quickly outgrew the space and has been part of  the YMCA for 10 years.  The program has almost 200 volunteers who provide transportation, friendly visiting and phone calls, household help, and social events and activities for 400 seniors in the Ahwatukee community.  “The core values of the YMCA, Caring, Respect, Honesty and Responsibility align so perfectly with the concept of volunteer organizations helping others – I see it as a natural fit.  My dream is to see an outreach program for seniors at every YMCA across the country!”

Amanda Sokan 


Amanda holds a PhD in Gerontology, with faculty positions in gerontology and health administration. She is director of the Executive Master of Science in Clinical & Translational Science Program, at University of Arizona Health Sciences.

Inez Russell 


Inez Russell is the founder and Executive Director of Friends for Life, a charity that provides care for the elderly and people who have disabilities. Friends for Life received national recognition for its work when it was selected as one of 16 'outstanding charities' nationwide to be featured in a report published by the Hudson Institute, a Washington, D.C. based research firm. The charity has been recognized three times by the Acton Institute of Michigan who named Friends for Life one of the ‘most compassionate and effective human service initiatives’ in the United States. Fordham University in New York in their Grotta Report, named Friends for Life one of the nation’s best practice models for caring for the elderly and the University of California at Berkeley named Friends for Life at best practice model in caregiving.

Prior to founding Friends for Life Inez worked for twenty years in management and consulting where she contracted with over one hundred different businesses, which included IBM, Mattel, MBank, Westinghouse and dozens of manufacturers, banks and law firms to provide business and computer related services. Inez has been a contributing author and editor for several magazines. She has developed training curriculums and published technical manuals and resources books. She has also helped produce national educational conferences. She is working now with Baylor University’s School of Social Work to help develop a training curriculum for a Certificate in Guardianship.

Inez also serves as Executive Director and is Past President of the Texas Guardianship Association. She is President of the Occupational Advisory Committee for McLennan Community College.

Inez received the YWCA Pathfinder's Award for Civic Leadership, the Woman of Distinction award from the Girl Scout Council, was named Woman of the Year by Altrusa International, Inc. of Waco, Citizen of the year and in 2015 she was named CNN Hero for the work of Friends for Life.