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Dedicated to Creating the Choice of Independent Living Through Volunteer Caregiving

NVCN Round Table Discussion


NVCN Round Table Discussion

Part II: Getting on Message to Demonstrate the Impact of Volunteer Caregiving 

Thursday, August 31, 2017
9 - 10:30 a.m. PST

RSVP by Tuesday, August 29 to Info@NVCNetwork.org


Thank you, Thank you!

This roundtable was more informative than many national conference meetings.

You are so right on.... wanting to build a national reputation and create metrics.

We have a long road to completion but it will ensure the viability of our organizations.

--Doretta Herr, Director

Faith in Action of Bloomington-Normal, Illinois


Program Directors Eric Ehst, Arizona's Neighbors Who Care, and Tammy Glenn, California's CAREGIVERS, will return for Part II of our roundtable discussion on Value Metrics. The challenge all program directors wrestle with is how to use the numbers to effectively communicate the value of volunteer caregiving in their respective communities.  Let's continue to talk about it.  If we can perfect our local arguments, then NVCN can make a stronger case for us on the nationally.  We know that Volunteer Caregiving is one of the oldest and most ​success social service models--from ​Boston to Florida, throughout the heartland to the territories of Guam and Puerto Rico.  We know ​this intuitively.​


Notes from our first roundtable discussion:

When one of the participants said, “We’re strong on fluffy,” the roundtable chuckled.  As program directors, we know how to communicate the soft data through compelling stories that touch the heart of anyone with a conscience.   

Program Directors serving today’s movement in Volunteer Caregiving find themselves tasked more and more with being able to communicate hard data that addresses issues like the impact on rehospitalization and nursing homes stays, as examples.  As non-profit leaders, we have to find better ways to move from measuring what we do (# peopled served, volunteers hours, transportations, etc.) to measuring the impact we have value the bottom line for the for-profit funders that are footing our bottom lines.

To that end, the first roundtable discussion was able to drill down on some key outcomes.  These include, but may not be limited to:

  • Economic Value

    • How to calculate the impact on rehospitalization/nursing home stays

    • Additional time in own home (not institutionalized) – Can we use “length of time served by volunteer caregiving” as substitute?

  • Social Isolation/Mental Health

    • How is Volunteer Caregiving impacting your local community?

    • Happiness/reduced depression

    • Improved mental cognition

  • Value of Volunteerism

    • Are we conveying the real value of volunteerism?  Consider competing interests which seek to put a pricetag on one of the nation’s most treasured tenets.

    • Economic value of volunteer hours contributed

    • Did you know Volunteerism lowers the heart rate?

    • Our volunteers “Pay It Forward.”  No need to bank hours.

  • Transportation

    • Connecting the value of transportation to better health

    • Evidence of cost savings

    • We hope to share some advance reading from an academic study that demonstrates our case

  • Value of Volunteer Caregiving to Low Income Clientele

    • Let’s accent/differentiate Volunteer Caregiving through our roots in Faith in Action

    • Find out how Volunteer Caregiving alleviates some of the strain on public resources

And of course, the “proverbial softball,”

  • Quality of Life

    • Human Touch is making a comeback!

    • What price do you put on your ability to live independently in your own home? 

Join us for the next roundtable when we drill down deeper into this topic.

  • What can you do locally to inform these metrics?

  • How can the NVCN Board of Trustees support this effort?

    • Help us identify board candidates who will emphasize outcomes measurement


Let's find a better way to illustrate our impact and strengthen our ties in new arenas where Volunteer Caregiving remains a hidden secret.  RSVP to Info@NVCNetwork.org 

To help us guide this conversation, please submit your questions and thoughts in advance to Eric Ehst <nwcexecdir@gmail.com>; and Tammy Glenn <tammy@vccaregivers.org>;. 

Members Only.

NVCN 2018 Conference

The National Volunteer Caregiving Network will hold their next conference in the fall of 2018. Plans are underway and a location will be chosen soon. Stay on the lookout for upcoming news pertaining to the conference that will take place next year! 
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Excellence Awards

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 Excellence Awards

Sponsored by the National Volunteer Caregiving Network & RideScheduler

One-thousand dollars will be awarded in January 2016 to two NVCN member programs who demonstrate use of the best of the best not-for-profit/volunteer caregiving practices. Applicants will be vetted against volunteer caregiving benchmarks.

The Excellence Awards application process offers a unique opportunity for organizations to undergo self assessment and to receive valuable feedback.

Two Awardees will receive $1,000, a six month subscription to RideScheduler managed transportation services, a “no-charge” year from NVCN and bragging rights to tout their outstanding accomplishments. Additionally, applicants meeting a high level of the requirements will be honorably mentioned.

The application process will open September 1, 2015 and close November 30, 2015. Awardees will be announced in January of 2015.

For additional information, please contact, This email address is being protected from spambots. You need JavaScript enabled to view it. or 512.582.2197.

Frequently Asked Questions/Application Request:


     What criteria will the judges utilize? 

The Eight Areas of Nonprofit Excellence, created by the Nonprofit Coordinating Committee of New York has been adapted and will be utilized with permission, as the basis for determining two outstanding NVCN member Volunteer Caregiving Organizations (VCOs) that show the way for all members.

 What are the Awards?

The selected applicants will each be donated $1,000, a year of no-charge membership, and a six month subscription of RideScheduler. Other applicants may be honorably mentioned.
Why is the application so lengthy?

The award application, necessary for award eligibility, will also serve to help you evaluate your volunteer caregiving organizational practices against the best of the best standards. With this award, as with all of NVCN opportunities, it is our aim to help make each of our member organizations become the best of the best VCOs in the nation.

What Defines the Excellence Awards?

Volunteer Caregiving Organizations play a critical role in enriching and improving communities and the lives of seniors and those with long-term health issues throughout the nation. The 2015 National Volunteer Caregiving Network (NVCN) Excellence Awards, (sponsored by NVCN and Ride Scheduler) will be presented to two NVCN members who best demonstrate excellence in VCO management. The Awards recognize and promote management excellence and highlight best practices that help VCOs better serve their communities and achieve their missions. 

Who is eligible to apply for the Awards?

The Awards competition is open to any NVCN member 501(c) (3) nonprofit VCO. The competition is free to all NVCN member applicants.

Applications are welcome from small as well as large VCOs, relatively new or well-established NVCN member VCOs regardless of mission, religious affiliation, ethnicity or, socio-economic community. In reviewing applications, the Selection Committee will take into account the management resources available to each VCO in terms of funding, staff and volunteers. Start-up VCOs are eligible, but the application and awards process focuses on management track record and results, not future plans.

What is the value of the Award?
For 2015, a total of $2,000 will be awarded, $1,000 to two awardees. Winning VCOs must demonstrate excellence in multiple key areas of management. Winning VCOs will also receive six months of RideScheduler scheduling services and one year of paid NVCN membership. Perhaps, the biggest value will be the honor and prestige that will accompany the awards.

Additionally, an undetermined number of applicants that meet a high level of the requirements will be honorably mentioned.

What process will be utilized for selection of the Awards?

The Selection Committee for these Awards is firmly committed to judging all applications fairly, only taking into account their size, age, purpose and other factors in order to realistically adjust expectations of and assess achievements of their specific management practices.

What are the key factors for consideration?

Key factors considered by the Awards Selection Committee in reviewing applications and selecting awardees are the Eight Areas of Nonprofit Excellence created by Nonprofit Coordinating Committee of New York :


• Overall management focus on results
• Governance structure that moves the VCO forward
• Strong, transparent and accountable financial management
• Inclusive, diverse and responsive VCO practices
• Enlightened use of human resources
• Appropriate and reliable information technology systems
• Regular and effective communications and use of communications technology
• Effective and ethical fundraising and resource development

The Awards identify excellent managment practices that all VCOs should be striving toward. 

What does the future hold for the Awards?

It is our hope that applicants will understand the value of reviewing management practices is time well spent. In future years, it is our goal to:

• Increase the monetary value of the award
• Receive applause for marketing stimulation
• Offer a seal of excellence in conjunction with the awards

How do we apply?

On-line applicants via Google Drive are the only acceptable responses. If you need assistance with the technology, please do not hesitate to contact us. Completed applications are due on or before close of business on November 15, 2015.

I am an NVCN member, please send me the link to the Excellence Awards application:

This email address is being protected from spambots. You need JavaScript enabled to view it.


Non-Member VCOs Become a Member


Additional Questions?

Please contact NVCN

 2014 Awardees